Your consumer rights
1. Introduction
At Jorvik Web Dev, we are committed to upholding consumer rights and ensuring transparency in our services. This policy outlines your rights as a consumer when engaging with our web design services and how we handle issues related to fairness, refunds, and service quality.
2. Your Rights as a Consumer
Under consumer protection laws, you are entitled to:
Clear and accurate information about our services, pricing, and terms. Services delivered with reasonable care, skill, and within agreed timeframes.Protection from unfair contract terms or misleading claims.The ability to request a refund or correction in case of service failures.
3. Service Standards
We strive to ensure that:
Our services meet the agreed specifications and quality expectations. Any delays or issues are communicated promptly with appropriate resolutions.You receive fair treatment in accordance with relevant consumer laws.
4. Refund & Cancellation Policy
If a service has not been delivered as agreed, you may request a revision or partial/full refund depending on the circumstances. Cancellation requests must be submitted in writing to admin@jorvikweb.dev. Refund eligibility will depend on the stage of service delivery. Refunds are processed within 14 business days of approval.
5. Complaints & Dispute Resolution
If you believe your consumer rights have been violated, please follow our Complaints Procedure to report your concern.If we cannot reach a satisfactory resolution, you may seek independent mediation or legal advice.
6. Contact Information
For any questions regarding this policy or your consumer rights, please contact us at billing@jorvikweb.dev.
We are committed to fair business practices and ensuring customer satisfaction through compliance with consumer protection regulations.
